Current Status
There are currently no alerts.
Maintenance
Services scheduled for maintenance over the next 7 days. Please refer to the calendar view of alerts for a complete schedule.
There is currently no planned maintenance.
Request access to alerts by emailing the ITS Help Desk.
Subscribe to the Virtual Desktop Alert RSS feed.
Find out more about RSS on the ITS website.
How to post an IT service alert.
Past 90 Days
Color bar indicators flow left to right, from oldest to most recent status.
Alert History
Virtual Desktop - Outage on May 16, 2024, 5:00pm - May 17, 2024, 7:30am
Start: Thursday, May 16, 2024 - 5:00pm End: Friday, May 17, 2024 - 7:30am Updates Friday, May 17, 2024 - 7:45am This issue is resolved. Description CitrixHosting Systems are down, preventing access to SAS and other Citrixbased applications through the Virtual Desktop. Services Virtual Desktop Last updated: Friday, May 17, 2024 - 7:46am
Virtual Desktop - Maintenance on Apr 13, 2024, 6:00am
Start: Saturday, April 13, 2024 - 6:00am End: Saturday, April 13, 2024 - 7:00am Description The Virtual Desktop service will be undergoing scheduled maintenance. Services Virtual Desktop Last updated: Saturday, April 13, 2024 - 7:00am
Virtual Desktop - Maintenance on Mar 30, 2024, 7:00am
Start: Saturday, March 30, 2024 - 7:00am End: Saturday, March 30, 2024 - 8:00am Description The Virtual Desktop service will be undergoing scheduled maintenance. Services Virtual Desktop Last updated: Saturday, March 30, 2024 - 8:00am
Multiple Services - Degradation of Service on Nov 15, 2023, 10:15am
Start: Wednesday, November 15, 2023 - 10:15am End: Wednesday, November 15, 2023 - 11:00am Updates Wednesday, November 15, 2023 - 11:00am The issue has been resolved. Description There are issues logging into services such as ICON, Wiki, Employee Self-Service, Clarity Connect (call center phone systems across campus), Virtual Desktop, MAUI, MyUI, Duo two-step login, Zoom,Cherwell, and eduroam. ITS staff are investigating. Services ICON MyUI Two-Step Login with Duo Security eduroam Virtual Desktop Wiki Zoom Last updated: Wednesday, November 15, 2023 - 11:10am
Virtual Desktop - Maintenance on Sep 29, 2022, 7:30pm
Start: Thursday, September 29, 2022 - 7:30pm End: Thursday, September 29, 2022 - 8:30pm Description During the maintenance window users will be unable to initiate new Virtual Desktop sessions. Sessions active prior to the maintenance window will be unaffected. Services Virtual Desktop Last updated: Thursday, September 29, 2022 - 8:30pm
Virtual Desktop - Maintenance on Sep 28, 2022, 7:00pm
Start: Wednesday, September 28, 2022 - 7:00pm End: Wednesday, September 28, 2022 - 8:00pm Description Virtual Desktop will undergo maintenance. Sessions beginning before 7PM should not be interrupted by the maintenance, but sessions starting between 7PM and 8PM may not work. Services Virtual Desktop Last updated: Wednesday, September 28, 2022 - 8:00pm
Virtual Desktop - Degradation of Service on Oct 21, 2021, 10:30am
Start: Thursday, October 21, 2021 - 10:30am End: Thursday, October 21, 2021 - 11:00am Updates Thursday, October 21, 2021 - 11:00am This issue has been resolved. Description Users may experience issues launching applications in the Virtual Desktop service. ITS is currently investigating the issue. Services Virtual Desktop Last updated: Thursday, October 21, 2021 - 11:12am
Virtual Desktop - Maintenance on Nov 5, 2020, 3:00pm
Start: Thursday, November 5, 2020 - 3:00pm End: Thursday, November 5, 2020 - 5:00pm Description Virtual Desktop will be upgraded. Service disruptionis expected to be minimal. Active Virtual Desktop sessions will not be affected, but for a short period of time (3-5 minutes) new sessions will not start.If this occurs, please try again after 10 minutes. Services Virtual Desktop Last updated: Thursday, November 5, 2020 - 5:00pm
Virtual Desktop - Degradation of Service on Aug 13, 2020, 4:00pm - Aug 14, 2020, 7:45am
Start: Thursday, August 13, 2020 - 4:00pm End: Friday, August 14, 2020 - 7:45am Updates Friday, August 14, 2020 - 7:45am The issue has been resolved. Description Virtual Desktop is not displaying available applications. ITS is investigating the issue. Services Virtual Desktop Last updated: Friday, August 14, 2020 - 7:50am
Virtual Desktop - Service Announcement on Dec 23, 2019, 5:00pm - Jan 10, 2020, 5:00pm
Start: Monday, December 23, 2019 - 5:00pm End: Friday, January 10, 2020 - 5:00pm Description Virtual Desktop now requires the VPN from off campus. Services Virtual Desktop Last updated: Friday, January 10, 2020 - 5:00pm
Virtual Desktop - Outage on Sep 12, 2018, 8:00am
Start: Wednesday, September 12, 2018 - 8:00am End: Wednesday, September 12, 2018 - 9:30am Updates Wednesday, September 12, 2018 - 9:30am This problem has been resolved by support staff. Please contact the ITS Help Desk if you have any further issues with this service. Description The Virtual Desktop service is currently experiencing an outage. This includes access through Citrix Receiver and https://virtualdesktop.uiowa.edu. Services Virtual Desktop Last updated: Wednesday, September 12, 2018 - 9:23am
Virtual Desktop - Maintenance on Sep 11, 2017, 8:00pm
Start: Monday, September 11, 2017 - 8:00pm End: Monday, September 11, 2017 - 10:00pm Description Planned Virtual Desktop Maintenance. Existing Virtual Desktop connections will not be affected. However, new connections will not be possible for a short time within the 2 hour maintenance window. Services Virtual Desktop Last updated: Monday, September 11, 2017 - 10:00pm
Virtual Desktop - Maintenance on May 26, 2016, 5:00am
Start: Thursday, May 26, 2016 - 5:00am End: Thursday, May 26, 2016 - 8:00am Description ITS support staff will be performing an upgrade to the Virtual Desktop (Citrix) service on Thursday, May 26, 2016 from 5:00am to 8:00am. The service will be unavailable during the upgrade. Services Virtual Desktop Last updated: Thursday, May 26, 2016 - 8:01am
